Cancellation fees on KLM Cargo

Severe cancellation policy

KLM Cargo, just like most other airlines, is applying a severe policy for cancellation of horse shipments by agents and/or their clients. This means that cancellations are only allowed (with no additional charges), up to 4 days before scheduled departure date. If the cancellation is made 3 days prior scheduled departure date, there will be a cancellation fee of 25% of the normal airfreight. Cancellations made 2 days prior scheduled departure date will be charged a cancellation fee of 50% of the normal airfreight. And finally: for cancellations made 1 day (or less) before scheduled departure date, there will be a cancellation fee of 75% of the normal rate. We recommend our clients to take this new policy into account, as we will have no alternative than to forward cancellations fees to the client.

A Freightful Experience An article by Kathy Carter for International Horse Magazine

An interview with Overseas Horse Services (OHS)

Melanie Huggett from HORSEjournals.com interviewed Kenneth Serrien, owner of Overseas Horse Services (OHS).

Cancellation fees on KLM Cargo Severe cancellation policy

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